SLA tracking
Response and resolution targets on business-hours calendars with holidays, automatic breach detection, and escalation rules that notify a person or role so nothing quietly slips.
Full SLA tracking, included from day one
Customer support, moving fast.
Tickets, email and a knowledge base — the full platform for one per-agent price, not a checklist gated behind higher tiers.
- EU-hosted (Germany)
- Security practices modeled on OWASP ASVS L2
- Free plan, no credit card
Illustrative preview with sample data
- Email-to-ticket
- SLA policies
- Business-hours calendars
- Escalation rules
- Internal notes
- Saved views
- Knowledge base
- Custom fields & objects
- Multi-tenant workspaces
- Two-factor login
- Audit log
- Per-agent pricing
How it works
From inbox to resolved
Settings — Mailboxes
Features
Everything a support team runs on
Built as one modular platform — customer service first, designed to extend further.
Email-to-ticket
Connect a real mailbox over IMAP/SMTP and every inbound email becomes a threaded ticket automatically.
Tickets & conversations
A shared queue your whole team works from — assign, reply, and leave internal notes without a contact ever seeing them.
Knowledge base
A knowledge base your team writes and reads, with a draft, review and publish workflow so answers stay accurate.
Multi-tenant workspaces
Run multiple companies under one login, with strict data isolation between them.
Custom fields & workflows
Add fields, objects and status workflows that match how your team actually works, not a fixed ticket shape.
Product tour
See it in action
A quick look at two of the surfaces your team works in every day.
Tickets — Shared queue
JMUrgent
Cannot reset my password
Customer · Email
ASNormal
Invoice #4021 question
Customer · Email
RKLow
Feature request: dark mode
Customer · Email
TBHigh
Integration webhook failing
Customer · Email
Not a feature checklist to unlock
A lot of help desk pricing pages hold real SLAs, or a real per-seat price with no ceiling, for their most expensive plan. Deskwil's Pro plan includes both from the start.
Full SLA tracking from day one
Response/resolution targets, business calendars, breach warnings and escalations are Pro features, not an add-on tier above it.
One seat price, unlimited agents
No 15- or 25-seat ceiling to negotiate past. Pro is priced per agent with no cap — add your 4th agent or your 40th the same way.
EU-hosted, security-minded
Production runs in Germany. Security practices are modeled on OWASP ASVS Level 2, with MFA, audit logging and tenant isolation built in.
Calculator
See what you'd pay
Drag the slider to your team size — priced per agent, no seat tiers to jump between.
10
Deskwil Pro
€59.00
/ month, billed annually
Category median*
€200.00
/ month
That's €141.00/month back in your budget — 71% less.
*Median of published entry-tier per-agent/month pricing across 10 comparable competitors, checked 2026-08-30 — see each vendor's own pricing page for full detail.
Compare
Weighing your options?
Plain, sourced comparisons — including where the other product is the better choice.
Deskwil vs Zendesk
The category heavyweight versus a smaller help desk that includes SLA tracking in its one paid plan.
Read the comparisonDeskwil vs Freshdesk
A popular omnichannel help desk versus a smaller one that gives every paid agent unlimited SLA policies.
Read the comparisonDeskwil vs Help Scout
A polished shared inbox with tiered SLA limits versus a help desk with unlimited SLA policies and no seat cap.
Read the comparisonPricing
Simple, seat-based pricing
Only active agents are billed — customers and contacts are always free.
free
€0.00 / month
Everything a small team needs to start running real support.
- Up to 3 agents
- Unlimited customers & contacts
- 1 email inbox
- 1 basic SLA policy
- Community support
Recommended
pro
€7.90 / agent / month
The whole platform, priced per agent — nothing held back for a higher tier.
- Unlimited agents, billed per seat
- Unlimited inboxes
- Unlimited SLA policies, calendars & escalations
- Custom fields, objects & workflows
- Up to 3 tenants included
enterprise
Custom
Volume pricing and governance for larger, multi-brand organizations.
- Volume / negotiated agent pricing
- Unlimited brands
- Extended audit log retention (1 year)
- Priority support & onboarding
Questions, answered
No — only active agents on your team count toward billing. Customers, contacts and requesters are always free, with no cap on how many you have.
Invites beyond your plan's seat limit are blocked until you upgrade — nothing breaks or gets deleted. Moving to Pro removes the seat ceiling entirely.
Yes — Pro includes up to 3 tenants under one billing account, with strict isolation between them and a single switcher to move between them. Need more? Contact us to add extra workspaces.
No — the Free plan never asks for payment details. You're only asked to pay when you choose to upgrade to Pro.
Yes — cancelling moves your account straight to the Free plan. No lock-in contract, no cancellation fee.
Production runs on a single server in Germany (EU) today. We haven't published a public data-residency page yet — reach out and we'll answer specifics directly.
Ready to move faster?
Start free — no credit card, no time limit on the Free plan.
Get started free