Deskwil vs Help Scout
Competitor figures last checked in October 2026.
The short version
Help Scout is a well-liked, polished shared inbox that keeps support feeling like email. Its SLAs are tiered — one basic policy on Standard, two on Plus, unlimited on Pro (which has a ten-user minimum). Deskwil is a more structured help desk: unlimited SLA policies, calendars and escalations, with no seat cap or minimum, in one paid plan. For a small team that wants the simplest shared inbox, Help Scout is lovely; for a team that wants SLA tracking and ticket workflows, Deskwil is the better value.
Price and SLA tracking
| Deskwil | Help Scout | |
|---|---|---|
| Free plan | Up to 3 agents, 1 inbox, 1 SLA policy. | Up to 5 users, 1 inbox. |
| Entry paid plan and its SLA allowance | Pro — €7.90 per agent/month (€5.90 billed annually), unlimited SLA policies. | Standard — $25 per user/month ($21 billed annually), up to 25 users, 1 basic SLA policy. |
| More than one SLA policy | Unlimited, in Pro. | Plus — $45 per user/month ($37.80 annually), 2 advanced policies, up to 50 users. Pro — $75 ($63 annually), unlimited SLAs, minimum 10 users. |
| 10 agents with unlimited SLA policies, billed annually | €59 per month (Pro). | $630 per month (Pro, 10 × $63). |
Prices are shown in each vendor's own currency (Deskwil in euros, Help Scout in US dollars) and are not converted. Sources: Help Scout pricing page. Plans change often — check the vendor's page before you decide.
Where Deskwil fits better
- Unlimited SLA policies without a pricing tier, seat ceiling or minimum number of users.
- Ticket structure — assignment, escalations, custom fields and objects, saved views — beyond a shared inbox.
- Separate workspaces for several companies or brands under one login; Pro includes up to 3.
- EU-hosted (Germany) with security practices modeled on OWASP ASVS Level 2.
Where Help Scout is the better choice
- A refined, simple shared-inbox experience that keeps conversations feeling personal.
- A built-in knowledge-base product and an on-site help widget.
- An AI answers add-on, priced per resolution.
- More integrations and a longer track record.
What Deskwil does not do today
- Deskwil is email-first today: there is no live chat, phone/voice, social-messaging channel or customer self-service portal.
- There is no public API, SSO or AI agent yet.
- Mailboxes connect over standard IMAP/SMTP; there are no one-click Gmail or Microsoft 365 integrations.
- Deskwil is young — expect a smaller ecosystem, fewer integrations and less track record than the established vendors.
Which should you choose?
Choose Deskwil if
You want SLA tracking and ticket workflows, and you do not want per-tier limits or a user minimum.
Choose Help Scout if
You want the simplest, most email-like shared inbox, or the on-site widget and AI add-on matter to you.
Try Deskwil free
The Free plan needs no credit card and has no time limit.
Get started freeDeskwil is not affiliated with Help Scout; product and company names belong to their owners. Also compare: Deskwil vs Zendesk, Deskwil vs Freshdesk.